Bilingual Customer Support Representative - Mobile Gaming

We are seeking a dedicated and bilingual (English-Spanish) Customer Support Representative with a strong passion for mobile gaming. This full-time position, based in LATAM, involves providing exceptional online support from Tuesday through Saturday, addressing a variety of player inquiries including account resets, bug reports, billing concerns, refunds, and gameplay questions. The role requires at least one year of experience with online support platforms such as ZenDesk. Compensation is $12 per hour. For which tasks (responsibilities)? Respond promptly and professionally to customer support requests related to mobile games Handle account reset requests efficiently and accurately Identify and report bugs and technical issues submitted by players Manage billing issues and process refund requests in line with company policies Provide clear and helpful answers to gameplay-related questions Use online support tools like ZenDesk to track and resolve tickets Maintain positive communication and ensure customer satisfaction Collaborate with internal teams to escalate unresolved issues What kind of professional are we looking for? Fluent in both English and Spanish, with excellent verbal and written communication skills Minimum of one year experience in online customer support, preferably using platforms like ZenDesk Strong knowledge and enthusiasm for mobile gaming Ability to work full-time hours Tuesday through Saturday Comfortable handling billing, refunds, and account management support tasks High attention to detail and problem-solving skills Based in LATAM or authorized to work in the LATAM region What is important for us in a person? Customer Support Bilingual English-Spanish Mobile Gaming Knowledge ZenDesk Billing Support Technical Troubleshooting Refund Processing Account Management